Frequently Asked Questions


How can I access my email from a web browser?

The Outlook Web App for your KCTCS email can be accessed by browsing to If you are accessing your email from a personal computer, you will be prompted to enter a username and password. You must use your email address as the username and your KCTCS password.

How should I properly sign out of email, SharePoint Online, or OneDrive?

The proper way to fully sign out of email, SharePoint Online, or OneDrive services when using a web browser is to completely close the browser window. Only close a single tab will not fully sign you out so the entire browser window should be closed.

What are the mailbox size allocations?

Faculty/Staff mailboxes are granted 50 GB mailboxes. Warnings that you are reaching your limit will begin appearing at 49.8 GB. At 49.9 GB, you will no longer be able to send new emails. At 50 GB, you will no longer be able to send or receive new emails.

I am receiving warnings that my mailbox is approaching, or has reached the maximum size. What should I do?

Inbox (including any subfolders), Calendar, Sent Items, & Deleted Items all contribute to the total size of your mailbox. If you are nearing the size limit, or have already reached the size limit, you will need to reduce the size of your mailbox. The following actions can help reduce your mailbox size:

  1. Delete old Inbox items that are no longer needed
  2. Delete old Sent Items
  3. Find emails that contain attachments, save the attachment with your other documents and delete it from the email
  4. Delete old Deleted Items, or empty the Deleted Items folder altogether. (Since deleting items from other folders will send them to the Deleted Items folder, this step should always be last.)

How do I sync email to my mobile device?

The instructions below provide general guidance for both iPhone and Android. Keep in mind that the instructions are not version specific, so depending on which version of mobile device you use, some options may vary.

NOTE: All KCTCS owned devices should be password, or PIN protected. In addition, any personal device that is configured to receive mail from may be required to set an unlock PIN. It is the responsibility of all Faculty, Staff, and Students to responsibly maintain confidential information in asecure manner regardless of method of access.

General iPhone Configuration

  1. From Settings, select Mail Contacts Calendar
  2. Select Add Account
  3. Select Microsoft Exchange as the account type
  4. Enter your email address, Username, & Password using your full email address in the username field. Leave the domain field blank.
  5. If prompted that settings could not be determined, click Continue
  6. If asked for server name,
  7. Save the configuration
    NOTE: If you elect to sync Contacts, it is recommended that you also select "Keep on my iPhone" to avoid contact deletion.

For more information see the Microsoft Quick Start Guide.Users with iPhones and iPads can also use OWA (Outlook Web App). For more information, check out Set Up Email on OWA.

General Android Configuration

  1. Navigate to Account Settings, and select Add Account
  2. Choose Microsoft Exchange Activesync or "Corporate"
  3. Enter your email address and password and select Manual Setup
  4. If prompted to accept the Activation Agreement, select Yes
  5. In the Domain\Username field, enter your full email address
  6. Enter your password in the Password field.
  7. Enter in the Server field
  8. Select the "Use Secure Connection" checkbox
  9. If prompted that " must be able to remotely control security features", select Yes
  10. Set any account options required
  11. Name your account
  12. If prompted to "Update Security Settings", click Activate

For more information see the Microsoft Quick Start Guide.

How do I change my password?

Your password should be changed via KCTCS User Account Center. You will need to know your student id number to use the User Account Center. Alternatively, logging into a campus computer, pressing CTRL+ALT+DELETE, and selecting "Change Password" will allow a password change.

How do I install Microsoft Office on my personal devices for free?

All KCTCS employees are eligible to install the full version of Office 365 Pro Plus on up to 5 devices for free. This includes PC, Mac, Apple tablets and phones, and Android tablets and phones. The software will continue to work as long as you are employed by KCTCS.

Install Office on your PC or Mac

  1. Sign into your KCTCS email (
  2. Click the gear icon beside your name at the top right, then type “Software” in the Search all settings box
  3. Click the Software link
  4. Under the Office heading, click Install
  5. When prompted to save or run the application, choose Run and follow the prompts to complete installation
  6. After Office is installed, if prompted to log in, use your KCTCS email address and password

Install Office on your Apple or Android device

  1. Download the Office Mobile app from the app store
  2. Open the app and sign in with your KCTCS email and password